Job brief

The Castle Inn is looking for a presentable receptionist to be the first point of contact for our clients and visitors, and to provide administrative support to our team.

Willingness to work flexible hours, including evenings and weekends to receive added benefits.

S/He should be a very punctual person with an excellent communication skill and a positive attitude to ensure customer satisfaction.

The Castle Inn is a well-reputed & highly regarded business conglomerate is looking for a skilled and professional person for the position House Keeping cum Room Attendant for the hostel customers.

Responsibilities:

• S/He must be presentable with decent clothing and composure.
• Guest reception and check-in/check-out
• Reservation handling & phone/email response
• Provide information and assist giests
• Maintain front desk operations and records
• Must be very punctual and enter office timely every working day.
• Direct clients to the appropriate person or department based on their inquiry or request.
• Team spirit; strong communication skills to collaborate with various stakeholders.
• Communicate with team members to ensure clients receive accurate and timely information
• Good time-management skills.

Requirements

• Minimum HSC / Bachelor’s degree from a recognized institution.
• At list 1 year(s) work experience.
• Previous experience in hotel receiption/front office will be preferred.
• Good communication skills in both English and Bangla.
• Pleasent personality, smart appearance and professional attitude.
• Ability to handle guest aheck-in, check-out and reservations efficiently.
• Basic knowledge of hotel booking system / PMS and computer operations.
• Ability to handle telephone calls, emails and guest inquiries professionally.
• Must be customer-focused, polite, responsible and well-mannered.
• Ability to work in shifts, including night shifts, when required.
• Teamwork, punctuality and problem-solving skills are essential.